Refund & Cancellation Policy
Last updated: September 2026
1. Move Pass (One-Time Purchase)
We stand behind the quality and empirical rigor of our Canadian relocation intelligence. If you purchase a Move Pass and find that the personalized analysis does not provide value for your family relocation planning, you may request a full refund within 14 days of purchase by contacting support.
2. Pro Monthly Subscription
You can cancel your Pro monthly subscription at any time with 1-click via the self-serve Stripe Billing Portal. Your access will continue through the end of your current paid billing period, after which your account reverts to Move Pass or Explore without recurring charges. We do not issue partial refunds for mid-billing-cycle cancellations.
3. Family Concierge
Family Concierge orders may be fully refunded if canceled before your scheduled 1-on-1 consultation session or prior to the delivery of your personalized audit dossier. Once a consultation has taken place or customized work delivered, concierge fees become non-refundable.